Refund Policy
Last updated: November 29, 2025
1. Satisfaction Guarantee
We want you to be completely satisfied with Hours AI. If for any reason you are not satisfied with our service, please contact our support team immediately.
2. Refund Eligibility
Refunds are generally offered within the first 14 days of your initial subscription purchase. To be eligible for a refund:
- You must submit your request within 14 days of the charge.
- You must have not violated our Terms of Service.
- Technical issues that prevent you from using the software will always be eligible for a refund if we cannot resolve them.
3. Processing Time
Once your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5-10 business days depending on your bank processing times.
4. Contact Us
If you have any questions about our Refund Policy, please contact us at support@scalyax.ai.